MOST ASKED QUESTIONS

How can I track my order?

You will receive a tracking number as soon as it is shipped. Enter it on our tracking page to see the status of your order.Track my order

How long does it take to receive my order?

Delivery usually takes 5-8 business days with standard delivery (Chronopost) or 2-4 business days with express delivery (DHL). These times begin after your order has been processed, which takes 48-72 hours .

How long does a refund take?

Refunds are made within 2 business days after receipt and validation of your return.

What is your refund policy?

You have 30 days after receiving your order to request a return or exchange, provided that the items are in their original condition ( unworn, unwashed, with tags ). Return shipping costs are your responsibility, except in the case of a defective product or an error on our part .

Are the sizes true to size?

We do our best to keep our sizes true to size. We recommend that you consult our size guide available on each product page for more accuracy.

What should I do if my order arrives damaged?

If you receive a defective or damaged item, please contact us immediately at the following email address: contact@armaphe.com , with photos . We will arrange a prompt refund or exchange and cover the return shipping costs.

Do you offer any promotions or discount codes?

Yes, we regularly offer promotions and special offers . Subscribe to our newsletter or follow us on our social networks to stay informed.

How can I contact you for further questions?

If you have any additional questions, you can write to us at contact@armaphe.com or via our contact form . We usually respond within 24 to 48 hours .

PRODUCT

How to find the right size?

Check our size guide available on each product page to find the size that fits you. We do our best to keep our sizes accurate, but if you have any doubts, do not hesitate to contact us at contact@armaphe.com .

How do I wash my clothes?

Please follow the specific care instructions on each product label to ensure the longevity of your garments. If in doubt, contact us at contact@armaphe.com for advice.

Can I sign up for stock alerts?

Yes, you can activate stock alerts directly on the product page by entering your email address. You will be informed as soon as the item is available again.

What should I do if my order arrives damaged?

If you receive a defective or damaged item, please contact us immediately at contact@armaphe.com with photos of the affected product. We will arrange a prompt refund or exchange and cover the return shipping costs.

Are the sizes true to size?

We do our best to ensure that our sizes are accurate. However, we recommend that you check our size guide available on each product page for more accuracy.

ORDER AND DELIVERY

How can I check the status of my order?

You can track the status of your order directly from your Armaphe account or via the tracking link provided in the shipping confirmation email.

Do you ship to my country?

Yes, we offer delivery to several countries. When finalizing your order, you will be able to see if your country is among our delivery zones. For any questions, contact us at contact@armaphe.com .

What are your delivery times?

Standard Delivery (Chronopost) : 5 to 8 working days , free.

Express Delivery (DHL) : 2 to 4 working days , at a rate of €15 .
Delivery times begin after your order is processed, which takes 48-72 hours .

How do I change or cancel my order?

If you wish to modify or cancel your order, please contact us as soon as possible at contact@armaphe.com . If the order has not yet been shipped, we will do our best to accommodate your request. Once shipped, modifications or cancellations will no longer be possible.

RETURNS AND EXCHANGES

What is your return policy?

You have 30 days from the receipt of your order to request a return or exchange. Items must be returned in their original condition ( unworn, unwashed, with tags ). Return shipping costs are your responsibility, except in the case of a defective product or an error on our part .

When can I make an exchange?

You can request an exchange within 30 days of receiving your order. Items must be in their original condition. Contact us at contact@armaphe.com to initiate your request.

How to return an item?

  • Contact our customer service at contact@armaphe.com specifying your order number, the item(s) concerned, and the reason for the return.

  • Follow the instructions provided by our team, including the return address.

  • Carefully package the item with the invoice or order number.

  • Ship the package to the address provided.

Return costs are your responsibility, except in the case of a defective product or an error on our part.

How long does it take to process a return?

Returns are processed within 2 business days after receipt and verification of the returned item. Refunds are made via the original payment method.